Quick solutions to common eSIM issues.
Activation Problems
QR Code Won't Scan
- Ensure good lighting
- Hold camera steady
- Try zooming in slightly
- Check for screen damage
"eSIM Not Supported" Error
Verify device compatibility:
- iPhone XS or newer
- Samsung Galaxy S20 or newer
- Google Pixel 3 or newer
Connection Issues
No Data Connection
- Enable Data Roaming
- Restart device
- Check if eSIM is set as primary data line
- Manually select network carrier
Slow Speeds
- Toggle airplane mode on/off
- Check for network congestion
- Verify data hasn't been depleted
Getting Help
Contact JourneyStack support 24/7:
- Live chat in agent portal
- Email: support@journeystack.co
- Partner hotline for urgent issues